Privacy Policy

At Ovara Health, we are committed to protecting your privacy and handling your personal information with care and transparency. This Privacy Policy outlines how we collect, use, store, and protect your data when you use our services or visit our website. It also explains your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Ovara Health is a UK-based private clinic offering gynaecological, fertility, ultrasound, and women’s wellness services. Our website, ovarahealth.co.uk, is designed to provide information about our services and allow users to get in touch or book consultations.

What Personal Data We Collect

We may collect and process the following types of personal data:

  • Identity Information: Your full name, date of birth, and gender.
  • Contact Details: Email address, phone number, and postal address.
  • Medical Information: Information you provide in consultations or via forms, including symptoms, medical history, test results, and referral notes.
  • Technical Data: IP address, browser type, device details, operating system, and usage patterns.
  • Communication Data: Emails, messages via forms, or calls to our practice.

We only collect special category data (e.g. medical or health-related data) when it is necessary to deliver healthcare services or with your explicit consent.

How We Collect Your Data

We collect personal data in the following ways:

  • When you fill out our contact or appointment request forms.
  • When you call or email our clinic directly.
  • When you engage with us on social media or sign up for our updates.
  • Through automated technologies such as cookies when you browse our website.

Why We Use Your Data (Legal Basis)

We use your data under the following lawful bases defined by the UK GDPR:

  • Consent: When you voluntarily provide data for non-essential purposes (e.g. newsletters).
  • Contract: When we need to provide healthcare services or respond to an enquiry.
  • Legal Obligation: To comply with regulatory or professional standards.
  • Vital Interests: In rare cases of emergency care or safeguarding.
  • Legitimate Interests: To analyse usage, improve services, and maintain secure operations.

How We Use Your Information

Your personal information may be used to:

  • Arrange and deliver medical consultations or assessments.
  • Communicate with you regarding appointments, services, or results.
  • Respond to your queries and provide follow-up support.
  • Improve the functionality and user experience of our website.
  • Comply with our legal obligations and professional guidelines.

We do not use your data for automated decision-making or profiling.

Sharing Your Data

We do not sell or rent your personal data to third parties. However, we may share your data with:

  • Healthcare professionals involved in your care.
  • Accredited laboratories for diagnostic testing.
  • IT and cloud service providers under strict confidentiality agreements.
  • Regulatory bodies or legal authorities when required by law.

All third parties must comply with strict data protection standards and are only permitted to use your data for specified purposes.

How We Protect Your Data

We have implemented robust technical and organisational safeguards to ensure your data remains secure. This includes encrypted data transmission, secure servers, access control measures, and staff training.

Access to sensitive data is restricted to authorised personnel only and is reviewed regularly.

How Long We Keep Your Data

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by medical, legal, or regulatory obligations.

Once the data is no longer needed, we securely delete or anonymise it.

Your Rights Under UK GDPR

You have the right to:

  • Access the personal data we hold about you.
  • Correct any inaccurate or incomplete information.
  • Request Erasure of your data in certain circumstances.
  • Restrict or Object to the processing of your data.
  • Withdraw Consent at any time (for processing based on consent).
  • Request Data Portability in a structured format.

If you believe your rights have been violated, you have the right to file a complaint with the Information Commissioner’s Office (ICO) at https://ico.org.uk/.

Links to Other Websites

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices. We recommend reviewing the privacy policies of any external sites you visit.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in the law, our practices, or our services. Any updates will be published on this page with a revised effective date.

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